Refund policy

Refund & Returns Policy

All returns must be authorized by INFINITE SUPPLY AND SERVICES INC. A Return Authorization Number must be obtained from INFINITE SUPPLY AND SERVICES INC., and the client must provide the Invoice number at the time of the request.

Certain products sold by INFINITE SUPPLY AND SERVICES INC. may be returned for credit. A restocking charge of 25% will apply on stock items, or that imposed by manufacturer should the fees be greater.

The following conditions must be met. Failure to do so could result in refusal of a shipment by us.

1. Goods must be returned within 15 days from date of purchase;
2. At the time of the return, goods must be a stock item with INFINITE SUPPLY AND SERVICES INC. and the returned quantity must correspond to the quantity of the original packaging;
3. Approval and shipping destination must be obtained from INFINITE SUPPLY AND SERVICES INC. before returning goods;
4. Goods must be returned to the appropriate location within 10 working days after receiving the RGA number;
5. The RGA number and invoice number must be identified on the return address label;
6. Goods must be in their original packaging, arrive undamaged and in resalable form
7. All returns are to be sent prepaid;
8. Specially ordered goods are non returnable – these products are identified with Sp. Order note in product description or by special instructions.
9. No returns are accepted on non stock items. 
10. Goods damaged in transit must be signed as damaged by the receiver and carrier at the time of receipt of goods in order to request credit from INFINITE SUPPLY AND SERVICES INC.
11. No returns are accepted for International orders / Freight or shipping damages.

INFINITE SUPPLY AND SERVICES INC. reserves the right to deny any Returns or Claims.

Orders for products affected by x-factor events such as viral outbreaks, god's acts and other extreme circumstances CAN NOT be returned once shipped and billed.