Product pages display live inventory signals. Items showing as In Stock are available for immediate dispatch from our warehouse locations. Items marked Backorder or On Order are currently awaiting replenishment — the product page will indicate estimated availability or lead time where known. For time-sensitive orders, please contact us to confirm current stock levels before placing your order.

Lead times vary by product, supplier, and sourcing status. Where a supplier lead time is confirmed, it will be displayed on the product page or communicated at the time of quote. We source from multiple suppliers and will advise you of the most current timeline when you submit a Request a Quote or place your order. Lead time language on product pages reflects supplier-reported estimates and is subject to change.

Yes. There is a $100 CAD minimum order requirement for all non-consolidated orders. If you are a high-volume customer requiring consolidated shipping, please contact us to discuss freight arrangements. Orders below the minimum may be subject to a small-order handling fee — contact us for details.

Freight rates quoted are dock-to-dock. If extra handling is required (liftgate, inside delivery, residential delivery, or special equipment), additional charges may apply. For oversized or heavy items, we recommend requesting a freight quote before completing your order. Shipping errors, missing items, or damages must be reported to INFINITE SUPPLY AND SERVICES INC. within 1 business day of receipt of shipment. Freight damage claims require the original packaging and must be noted on the carrier delivery receipt at time of receipt.

Yes. INFINITE SUPPLY AND SERVICES INC. can offer consolidated shipping for large-volume customers. Contact us to arrange consolidated freight and discuss volume pricing options.

Some products in our catalog are fulfilled directly by our supplier partners via Shopify Collective. For these items, fulfillment timelines and stock levels are managed by the originating supplier. We coordinate order routing on your behalf. If you have questions about a specific product's sourcing or fulfillment path, include it in your quote request and we will confirm before your order is placed.

For Canadian domestic orders, applicable taxes (GST/HST/PST) are calculated at checkout based on your shipping address. For international orders, import duties, customs fees, and destination-country taxes are the responsibility of the buyer. Duty estimates shown at checkout are indicative and may differ from actual amounts assessed by the destination customs authority. We recommend consulting your freight forwarder or customs broker for accurate duty calculations on high-value or regulated goods.

All returns must be authorized by INFINITE SUPPLY AND SERVICES INC. before goods are returned. To initiate a return:

1. Contact us to request a Return Authorization (RA) Number.
2. Provide your original Invoice Number at the time of the request.
3. Returns without a valid RA Number will not be accepted.

Certain products may be eligible for return credit. A 25% restocking charge applies on stock items, or the restocking fee imposed by the manufacturer if greater. Some products are non-returnable — this will be confirmed at the time of your RA request.

Use the Request a Quote button on any product page, or contact us directly with your item list, quantities, required delivery date, and shipping destination. We will respond with pricing, availability, and lead time. For large or complex orders, include your project timeline so we can coordinate sourcing accordingly.

Use our contact page to reach our team. Please include your company name, order or quote reference number (if applicable), and a brief description of your inquiry to help us respond efficiently.